Poor quality and service

Good day. We bought a bed at Sleepmasters in Boksburg in December 2024. On one side it seems that it was not stiched properly. Also on the other side, it is starting to show. Then we bought two single beds also from sleep masters in Brakpan at Carnival. They were R3000 each but on the sides it is hard and seems that they do not have enough pockets. This is so uncomfortable. You can check on your system. Contact details are *** and ***. We contacted the store regarding the queen size bed but no one came back to us. It has been a 3 weeks now. With all 3 beds they informed us that there are warranties on the beds. Al the bases are fine but the matrasses are not good especially the queen that has a hole where it was not stitched properly. Sleepmasters are supposed to sell quality beds and not beds like these we bought. Can someone contact us on *** as we are not happy and we spend a lot of money for poor quality beds. This is not acceptable.

We got the following message from Sleepmasters via Facebook and this is unexceptable. I want these beds replaces not repaired. How do you repair a brand new bed??? Good day, Kindly note that in regards to your repair ticket (CO-REST-***) its still opened with the IN PROGRESS status, however be advised that there is an escalation sent out on your behalf.