Poor quality and customer service

Terrible quality and even more terrible customer service!!!! Bought a bed, complaint within 2 months about the quality and and sleepmasters agreed the bed needs to be replaced. The replacement was even worse and did not even have a warranty tag. Logged a complaint again, sent photos on WhatsApp as requested stating that the complaint was approved and nothing happened further. Followed up, no responses. Eventually got hold of an agent shouting at me because I am giving the wrong reference number because it has to start with 9000, no number on the emails starts with that. Eventually after taking my cellphone number she traced the complaint, telling me that I have to pay a warranty fee and that a quotation was sent to me and discussed with me, none of this happened. I have to pay a warranty fee for a poor quality bed that has a 10 year warranty? PATHETIC!!! DO NOT BUY sleepmaster beds!!!!!