Poor Quality

Item: Sleepmasters
Rating: 1
Author: zameka B

I purchased a bed cash from Sleepmasters on 25 July 2025, which is covered by a 5-year warranty as per my receipt. I logged an issue on 12 December 2025, after noticing defects in the mattress. I have already spoken to your sales consultant at the Paarl branch, who advised me to submit photographs of the defective mattress. I comp**** and sent the requested images; however, it has now been over a weeks with no assistance or feedback, and still there is no way forward regarding my complaint. The mattress is sagging, losing its shape, and the inner layers are exposed. I further wrote an email through customer service for an assistance in this problem , its been weeks with no assistance please assist urgently .

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zameka B's updateReviewer Update

10 Jan 2026, 11:01

I have received their reponse today from the email I sent on the 15 Dec claiming that the matrass is damaged because of my negligence and misuse . No representative has visited my home to inspect the mattress or base set. In light of this, it is unclear how conclusions regarding dragging, cutting, or misuse were reached. Without a physical inspection, these findings cannot be considered accurate or fair.Combined with the fact that the product is Sleep Masters, not Restonic, and is only six (6) months old with noticeable sagging, I reject the decision to deny my claim.I request a proper inspection and reassessment in line with my consumer rights.

zameka B's update10 Jan 2026, 11:01

Reviewer Update