Poor *********** Service

Good day

My name is Refilwe Dibeco, and would like to lodge A complaint about the service I got at Sleepmaster in Pretoria Central, that is situated in standard bank Building, Shop 32, in Lilian Ngoyi, Pretoria. I needed a bed so I was assisted by a lady by the name of Cynthia. My first encounter with her, she told me that they are closing while the door was open. She started the sale then left the colleague to finish up saying that she was in a hurry to go to the gym.I then paid R 500.00 to lay-by the bed and left this was in February 2019. The second time I went to pay R 2000.00 in March 2019, Cynthia was with friends and told me that they were closing and always treated me as if I was some beggar and only gave me attention when I told her that I want to pay R2000.00 for my layby.

Everytime when I went to the store I would go after work and would find her with Fridda the colleague and their friends, of which they will just interfere with the process and did not feel that there was a sense of confidentiality as the friends would know why I was there, and would even comment which I found degrading and unproffessional. I felt like my privacte life was just out there and wondered if these sales consultant understood the POPI act.

On the 1 April 2019, I went to the shop to pay the outstanding balance(R2000).The doors were opend as usualy just after 5pm roulghly 17h15. Cynthia told me the shop is closed while I was already inside the shop, I than responded to her that I went inside the shop, because the doors were open and there is no poster of trading hours by the door. She than yeilled at me and Freddah saying that they will not take any money from me because the shop is closed. I told them that they are very unfair because the doors are opened and it does not show that its been closed. Their friends engaged and they all ganged up against me. It was Freddah and Cyntia sales ladies for sleepmaster and the rest were friends waiting for Cyntia to go to gym as usual.

I said to Cynthia and Fredda that I love their job because they can just return the customer just like that with money and I have R2000.00 I want to settle my balance so I can get my bed delivered the next day (the 2nd of April 2019). They told me that I must stop talking to much they doing me a favor they will take my money and assist me. The friends were also saying things like I talk to much and I came late to the store, but I still repeat the doors were not closed and theres no sign outside regarding trading hours hence I don't know what time the store close.Freddah said she will help me she took my R2000.00 for the bed and she said I should pay R350.00 for the delivery, she gave me the slip proof of payment for the bed and I paid R350.00 for delivery. I asked her to also give me proof of payment for the delivery, she refused she said since they going to deliver the bed at 5pm no need for a slip, I said to her that I will pay the delivery when drop of the bed. Cynthia and friends interefed and said I must just go myself the warehouse myself for collection because I'm giving them a headache.I had to be there like someone who was in court to state their case. But because I don't have a transport to go collect the bed at the warehouse I kept quiet and I agreed to pay R350.00 delivery with no proof of payment and I despretaly wanted a bed. I stay in Acardia Pretoria.

On the 2nd of April 2019,First thing in the morning I called the number Freddah gave me the previous day. Cynthia answered the phone and asked her if my bed was delivered from the warehouse to the store, she said not as yet. I than said to her that I just saw latest catalogue online there a nice bed I like its R5000.00 can I top up my money to R5000.00 than rather get that bed instead of R4500.00 bed. Cynthia's respond: Come take your money instore and go and buy the bed you saw online and the will deliver for and you and never come back to our store if you have any complaints deal with your online people. Cynthia was fighting as always,I said to her I really love the R5000.00 bed I thought you guys have in store because its Sleepmaster catalogue that I'm looking at, than I sai to her can I call you at 10am to confirm wherether I want to deal with people online or I continue with my R4500.00 sale.

I called several times at 10am there was no answer, eventually Fredda answered the phone, she was very nice to me. I told her that I spoke to Cynthia and I decided to come get my R4850.00 at 5pm, becaus Cynthia said so and I'm tired of the treatment if I've been getting. Freddah said to me Cynthia she's not being fair because the bed I want its in store I can change antime and she begged me not to take my refund and she asked me to come to the shop when I knocked off. When I get to the shop it was 17H15 Cynthia was not at the shop and Fredah told me that Cynthia said she told me to come get my money, because I'm undecisive I don't know what I want. Fredah was dissapointed to hear that Cynthia said that to the customer. Freddah was able to help me in a proper manner, but she was just being nice because she did not want me to take refund.

I wondered how many clients go through such bad service where sales people would be discussing your staff with their friends in front of the customer. Thay are so unprofessional, keeping friends in the shop while they do not give full attention to their customers. The first option I chose was also due to the fact that Cynthia was in hurry and impatient. The door must be closed at 17h00 but if you go there around 17h15-17h20 they woukd give you an attitude and would just turn you back because she wants to close and go to the gym. The bed was delivered however I do not have the transport slip as my proof which one always needs to keep records.

I hope your management would attened to this issue and get back to me. Your assistance in this regard will be aprrecited.

Regards Refilwe Dibeco