Poor customer service from Sleepmasters Klerksdorp

We purchased a King size Sealy Alana March 2017, we paid R6999. After a few short the mattress had sunk in and started squeaking, so i called for an exchange. We got the exchange, under warranty, after a few more months. Then the same started happening with the second mattress. I logged a complaint, at the store we purchased from. Hendrik, store manager took up the complaint. That was November 2018. We waited. We waited. We waited a little longer. Eventually in March 2019 - we went to the store (I had another baby in between, that's why the long period in between that) "So the complaint was never logged" - and had to be done again - conveniently for them - as it was now out of warranty. Stupidly, we paid the warranty amount to the Bravo Group Limited. Which i just heard today was never ever received by Sealy. Sealy said there was not even an amount to be paid.... Turns out they did send a mattress in November, they said we collected it, and that this was our third complaint. So somewhere our mattress disappeared.... who knows.

The entire staff of Sleepmasters and actually Sealy too, are completely *********** and i will make sure everywhere i go, i will warn everyone against buying from them, because you will NOT be happy with the customer service nor stock you receive!