Poor Customer Service at Sleepmasters Bronkhorstspruit

.I am writing to formally complain about the poor customer service I received from one of your staff members at Sleepmasters Bronkhorstspruit, named Xolisile, during my recent visit to your store. I was at their store to do a lay-by on a bed, and from the start of the interaction, I experienced unprofessional behavior. When I noticed that my details were incorrectly captured as "Mr. Nosihle Nhlapho" instead of "Miss," I politely asked for a correction. Xolisile laughed inappropriately and told me that the system automatically detects everything based on my ID and that she could not go back to rectify it. Despite that, I tried to continue with the process, but when she asked me to sign the agreement, I asked her what I was signing for, as I had not yet read anything or fully understood the contents. Instead of assisting me professionally, she gave me an attitude and responded dismissively. When I questioned her behavior and asked whether I was wrong for simply asking what the agreement entailed, her tone became even more unhelpful and disrespectful. As a paying customer, I believe I deserve to be treated with respect, courtesy, and patience, especially when entering into a legal agreement such as a lay-by. This experience has left me feeling very disappointed and disrespected, and I had to take my things and leave the store. I trust that appropriate steps will be taken to address this matter and to ensure better customer service in the future. I am still considering whether I want to proceed with the lay-by under these circumstances and would appreciate a response and clarification on how this issue will be handled.