POOR CUSTOMER SERVICE!!!!

I NEED SOMEONE FROM SLEEPMASTERS HEAD OFFICE TO CALL ME URGENTLY! I bought 3/4 beds last year at Sleepmasters in Carletonville and already they are wabbly, the wires are poking out it's just BAD PRODUCTS. I've been trying to get these people to help me with these beds, I went to the shop then lockdown happened & as soon as restrictions were lifted I went back again. I'm told over and over again that they've been trying to call me on both my phones and it goes to voicemail which is BULL**** because both my phones are always ON, if one is off one will definitely be ONE. I went to the store over 3 times this month only same excuse of voicemail & I'm tired of going up and down using my petrol & time to resolve this matter and get assistance. It's amazing how sales people can be all up on your face when they want to sell you a product & the minute the client comes in to complain about the same product they are as cold as stone. My kids are complaining about their backs hurting and springs/wires poking them and this is just UNFAIR because I saved up to invest in their comfort. I don't want to go to that shop again & get same message or being shown computer screen that they've been trying to call me without any success. The next time I go there I will pull up with a truck and drop of those beds! I need a customer service number that I CAN CALL & sort this out. I'm really angry, I'm disappointed & I feel I've been given a run around & I don't appreciate that. Monday, 27 I went there & I left my husband's number and my e-mail and no one got back to me so the next response I'm going to get is that my e-mail doesn't work? or my husband's phone is off? All I want is this matter to be resolved or MY MONEY BACK!!