Poor Customer Service

<p>I bought a bed for R2999 at waterfall mall Rustenburg on 01/02/17. I was told to pay in advance for transportation of the bed to my residence . The delivery date was set for 04/02/17. </p> <p> </p> <p>On that date, by 14:45 the bed had not arrived. I decided to go to the store directly. I then found my bed still standing at the shop. They did not even bother to call me to say that there was a delay with the delivery. Had I not taken the iniative to go to the store, I would've slept on the floor that night as the store closes at 15:00 on a Saturday. I then asked for a refund of the transportation money (R300). I was told to return on Monday and come with my ID and bank statement. </p> <p> </p> <p>On monday 06/02/17, I went with the necessary documents and I was told that it would take 7-10 working days for the refund to go through. Till this day it hasn't reflected. I went back to the store a couple of times and I was told that there is a delay at head office and that they have been told to give my refund back manually. I am stil waiting. It has been a month! I don't understand how a store doesn't have petty cash. </p>