Poor communication and service

Sleepmasters has the worse service ever, their service and communication is beyond poor. I bought a bed, Restonic Barbados (standard size). It was delivered on the 27th of January 2024. I started experiencing issues with the mattress barely within a month after receiving the bed. I called the call center (13 February) to report this issue, and till this day (16 April) there's no communication from them and nothing is being done. I'm still sleeping on that same mattress that I reported on the 13th of February (so you can imagine the state of it now)

There's no communication from Sleepmasters and you're the one who has to constantly call them to get feedback as to what's the progress of your matter.

When you ask them for a refund (since they don't want to give you a new bed), they tell you that you'll have to get it from their supplier. Which doesn't make sense, because you paid them for product and not the supplier.

So if you want to be a valued customer, stay far away from Sleepmasters, because they're a nightmare to deal with then you're not happy with their product.