Poor/bad service

<p>I bought a bed in march last year 2016 from sleepmasters bed in polokwane part of jdg group,in december 9 months later the base started making sum funny sounds which made my sleep uncomfatble.i went to the store on 4 jan 2017 to report the matter and d case was logged with ref SM-RE- ********** 7-13,i was told it takes about 5working days fr the matter to b resolved,5 days later i called their support center and i was told dt the matter wil b ressolved,i inboxed them on their facebook page and a lady called me on friday the 13th saying that i wl get resolution on monday 16th,tuesday 17th i called and sanelisiwe from support center told me that he will get back to me the following day,with no feedback i called again on thursday ********** 7 where mandy from support center told me that i should wait for friday the 20th,today the 23rd i called again and upon listerning to my story the guy from support center hanged up the phone.i tried to inbox sleepmaster again but am still not getting help.i bought this bed cash and i thought i was buying quality,their service sucks</p>