Poor and Inconveniencing service

I bought a bed for my parents at SleepMaster Secunda as a suprise on 28 December 2022. Upon arrival I made my selection of the preferred bed and enquired about it. I needed to have the bed delivered on the same day or the following day,however the sales agent explained that the beds are kept at the warehouse and can only be delivered by the 5th January 2024 due to festive holidays and logistics. I agreed and made payment and made my way out with excitement for the beautiful surprise I have for my parents. It is worth noting that on the day, the store had loadshedding however they were able to liaise with other branches/warehouse to enquire and everything was confirmed and a sale was made manually without electricity.

However,a day later I received a call to say the bed I chose was not available I needed to choose another one. The problem was that the said bed closer to my initial choice was pricy and I needed to pay a difference of R2 000, but they wanted to discount it for me with R1 000. So I explained to the sales agent that I do not even have R100 to pay the difference so rather we look for a similar option within the price range or they give me the said bed without me paying because it was their mistake by not checking and it's an inconvenience to me.

The lady went and called her manager who then came and helped her to search but we could not reach an agreement so I requested a refund so I could go and buy the bed elsewhere. To my shock they wanted my bank statement and proceeded to tell me that i will have to wait 7 to 14 working days. That became a big problem and a serious inconvenience because I do not have 7-14 working days in Secunda as I am visiting my parents and wanted to do something nice for them before I live. What was appalling was the manager that seemed to have an attitude as if he was doing me a favour while I was a paying customer who was in fact inconvenienced by their failure to check everything before hand. Alternatively pay money back within 3working days

The bed I wanted was Seally Rossi Medium. The one I had to pay for but could not was Seally Toulouse