PLEADING FOR HELP.

I had purchased a bed for my mother(Cozy Nights Serenity Foam Base Set) product code ***9 from SLEEPMASTERS IN WELKOM on 2021/07/01,upon the arrival of the bed and sleeping on the bed the first night,the bed was sagging,I then reported the issue to SLEEPMASTERS the following day together with supporting images of the condition of thebed,I had initially requested a top up to another bed after lodging the issue,but the process took more than two weeks and during that time I changed my mind and requested that I get my refund as I was no longer interested in having another bed from SLEEPMASTERS,I have since then requested that SLEEPMASTERS retrieve their bed and refund me.But I have not received any refund nor have they retrieved their bed.The bed has since been packaged in its original package and not utilized since lodging the complaint.I plead that SLEEPMASTERS retrieve their bed and refund me.