Pathetic After sales service

<p>I purchased a bed from Sleepmaster in Jan 2016. In Nov 2016 the matress gave up. The bed has a 1 year guarantee. I called the store and was told someone will come out and have a look at the bed. This only happened in the new year,I was informed that the bed was entry level and an exchange would be authorised,however i should add extra money and get a better bed. The exchange bed was delivered to my house only in March and I was told that I had to bring the bed back to the store,pay the difference and then only would the better bed be delivered. Its now two weeks later,the difference is paid and NO NEW BED. We get the runaround every time we call, which is everyday. I have guests and they have NO bed to sleep on.</p>