Non delivery

"Im extremely disappointed with Sleepmasters' service, particularly their warehouse and supply chain management( JD GROUP)I purchased a bed from Sleepmasters at Middestad Mall in Pretoria on December 18th, specifically informing them that I needed it before Christmas for a ceremony. I received an SMS confirming delivery on December 21st, but it never arrived.

When I enquired about the delay, the store contacted JD Group, who promised delivery on December 24th around 4 pm. However, I received another SMS pushing the delivery date to December 29th. Visiting the store, I found that JD Group wasn't responsive, citing high delivery volumes. Other Sleepmasters stores in Mthatha and Butterworth also lacked stock, as JD Group failed to deliver to them or clients.

Their lack of care, especially during peak season in the Eastern Cape for boys' ceremonies, is unacceptable. Their attitude seems to be "people will see what to do." Given today's ceremony and the bed's non-arrival, I'm likely to cancel my order. Sleepmasters should prioritize customer service training for their staff to avoid losing business due to incompetence and lazy people whom can't even take calls from branches.its so sad they know exactly how this bed works in Dec but they seem not be trained for peak up season I wish they can swap their staff with pretoria middestad staff they tried everything they can to assist me but unfortunately their warehouse did us dirty.i thank them for their patiency.