No Delivery to date

My wife made a purchase online of a bedset from sleepmasters on 01/02/2018. They promised same day delivery however till this day we have no received our bed. we followed up on Monday and was advised it will be delivered yesterday. Today i called them at Midrand branch and i was referred to Head Office.This is really pathetic service, we were also told by one of the manager who called back that they have no staff to make deliveries, how possible is that. All we want is our bed delivered today or our money back. Sleepmasters cant make promises they fail to keep. I would not advise anyone to buy a bed online with Sleepmasters after such bad service.