no delivery no communication

I ordered a bed on the 13th of Sept 2024, was advised that the delivery takes 2-5 working days, I checked inn on Wednesday to follow-up but was advised to be patient the TAT is 5 days. Today is the 20th Sept I received my first sms today advising delivery is 23 Sept. I'm so disappointed that your delivery time in this day n age is so terrible, don't say 5 working days if you cannot honour this commitment. I still have no bed and no further communication. my ref number is ***