No delivery No commitment

I bought a bed from sleepmasters and at some stage the bed was serioulsy squiling, my wife was the first to complain. I dismissed her complains as non issues until i also realised the bed is not as comfortable as one would expect it to be.

Needless to say tha the bed is Sealy Bailey, which is one of the best Sealy beds around, i have another sealy bed which is 5 years old and i would rather sleep on that bed than on the bailey, the other sealy was bought at dial a bed

After sometime i was called and arrangements were made and the lady from Bravo which i suppose is the holding company told me that they will replace my bed and i needed to pay an x amount which i did pay.

Now the store has not delivered the bed even though i have paid......i am not sure who can confirm that, i called the store in kempton square and i was told i must expect the delivery in 3 weeks maximum (that is absolutely bad customer service)

I cannot afford 3 weeks for the bed to be delivered, i have read a lot of complains on hellopeter about sleep masters and i am convinced that something is wrong in terms of customer service/satisfaction at that company