NEVER BUY A BED FROM THEM!!!

Dear SleepMasters Malmesbury Customer Service,

Subject: Complaint Regarding Poor Service and Sagging Bed Purchased Less Than a Year and a Half Ago

I hope this letter finds you well. I am writing to express my extreme disappointment with the level of service I have received from SleepMasters Malmesbury, particularly concerning a Restonic Bali bed that I purchased less than a year and a half ago.

I purchased a bed from your Malmesbury Branch, with the expectation of a quality product and excellent customer service. Unfortunately, my experience has been quite the opposite. The primary issue I am facing is the sagging of the mattress, which has occurred well within the expected lifespan of a bed.

My disappointment is compounded by the lack of communication from Simangele on Restonic's side. Despite my attempts to seek assistance and clarification regarding the sagging issue, there has been an alarming lack of response. This not only reflects poorly on Restonic but also on SleepMasters Malmesbury, as your store is the point of purchase and should be the liaison for addressing customer concerns.

The sagging bed has adversely affected the sleep quality and overall comfort of not only myself but also my partner. Given that we made this significant investment less than a year and a half ago, I expected a durable and reliable product. The lack of communication from Simangele at Restonic is and the entire team at Malmesbury SleepMasters, quite frankly, a slap in the face to a loyal customer who has consistently paid for their products every month.

I believe that as a customer, I have the right to receive a satisfactory resolution to this matter. I request that SleepMasters Malmesbury and Restonic take immediate action to address the sagging issue with the Restonic bed and facilitate better communication from Restonic's side. I am willing to work collaboratively to find a solution, specifically focusing on the warranty charge that has been a large part of our concern.

I trust that SleepMasters Malmesbury and Restonic value their customers and will take the necessary steps to rectify this situation promptly. Please contact me at *** or *** at your earliest convenience to discuss the steps forward.

I appreciate your attention to this matter and look forward to a swift and satisfactory resolution.

Sincerely,

Jamie-Lee