Never again!!

I am absolutely disgusted with the service I have received from Sleepmasters, I purchased a bed via there website on Layby and upon payment completion I received an sms notifying me that my delivery will be made originally on the 29/12/2022, then nothing arrived. I then received another sms telling me my delivery will be done on the 31/12/2022, nothing arrived AGAIN. I then went into the Bluff Branch where we were told no one could help me and that i needed to call the head office on the Thursday as they were still closed. The lady at the Branch also informed me that my bed had been discontinued so she is not sure what can be done. I then made contact with the Facebook portal with the only person willing to help, I had someone call me that very next morning and was not even aware that the bed had been discontinued and all she could offer me was a refund, which still hasn't come through. I arranged my move to coincide with my bed delivery and now due to the lack of service and communication I am without a bed and sleeping on my couch as well as without my refund which was stated would take 3-5 working days. I am really shocked at the service I have received. Even the delivery driver was rude and kept me waiting for 2 days as someone had to be there to receive the order. New Years eve he kept me waiting till 6pm and still didnt show up. I have never know a company to sell an item once its already been purchased, what was I paying for if the bed had been discontinued 2 months into my purchase!?