Misleading Pricing & Unacceptable Customer Treatment

I am extremely disappointed with the way Sleepmasters has handled my purchase.

I bought a mattress clearly marked with a price tag of R1700. I paid that exact amount and was issued an invoice. A few hours after delivery, I received a call claiming they “made a mistake” and that the mattress delivered was actually a queen worth R3000. They now want to collect it and replace it.

Let me be clear: I did not negotiate a special price. I did not switch tags. I paid the exact price that was displayed on the product. If there was a pricing error, that is entirely the store’s responsibility — not mine.

It is unacceptable for a customer to be inconvenienced and stressed because of internal incompetence. Once a product is displayed with a price and sold, the business should honor it instead of trying to shift the burden onto the customer after the fact.

This experience feels misleading and poorly managed. Customers should not have to worry whether the price they see in-store will suddenly change after they get home.

I expect this matter to be handled fairly and professionally, without ************.