Master Sleepers

I purchased a Bali bed from Sleepmasters and received a Bazaruto instead, not the same quality and not the bed I pointed out to the sales person. I queried this where the store manager (Venessa as understood) advised that the bed delivered was in fact the bed delivered, it then turned out that the floor sales person provided the her (Venessa) with the incorrect sales information at the time where the below email was then received where Venessa advised that the bed delivered should be used for time being up until stock of the Bali bed is received. Venessa confirmed in writing that the Bali bed will be provided/offloaded where the other bed should be used in the meantime.

Ref email from Venessa; Firstly I would like to apologise for the miscommunication that took place and the service received. Our aim is to render the best service we can, we apologise that you are not happy with how the service turned out.

I spoke to my manager( ***) and she is giving me authority to order the Bali Mattress which is R****** on the price of the Bazaruto Mattress R******* and also give a free gift of pillows on top. And since it's going to be an NSP(special order as the warehouse dont have stock at the moment ) she's asking that you use the mattress in the meantime and once we receive the Bali we will deliver and take the Bazaruto.

The sad part is that its been more that 4 months since this purchase and still no feedback from Venessa or any bed replacement as what was promised and confirmed in writing.

Kindly have a look into this if you don't mind and please do provide me with some feedback if you don't mind.

I honestly do think this may just be the last time I have made a purchase with this store and hope other potential client think twice before purchasing from this same store as well.