Late Delivery with no proper tracking

Ordered a bed online because they said delivery is within 2-5 days. It has been 9 days with no proper updates. Call centre keeps telling me they will log a complaint that takes up to 48hrs for a response. So, my delivery is late and I must still wait another 48hrs for a response not a delivery.

I am ordering for the 2nd time online, I only ordered from them based on previous experience. I guess things have changes since my last order a few years back.