I WOULD NOT RECOMMEND SLEEPMASTERS TO ANYONE

This is the worst service I have ever gotten. I was sold a bed under false pretenses by being told it is compulsory to have a R850 extended warranty and that it was company policy for the first purchase. I called customer care and they said this wasn't true. I was promised a bed on the 4th of July. Got a call on the 5th of July stating that my bed will arrive on the 6th. I told them I would be 150kms out of the city and would like to be notified before hand on what time the delivery would be. I told them to make it 11 and call me before delivery and not at the gate and they agreed to that commitment. They called me at 9am when I am out the city to tell me they are at the gate. I explained what I had told them the previous day and they say they understand. A second person from the warehouse called me to tell me they are at the gate and I explain the same thing and we agree to make it 11 and they promise to call back. I drove back 150kms and had to call at 1pm to ask what's happening because no one had called me back. They told me they would call me back. I called back at 2pm to ask what's happening because they had now said twice they would call me but no one had. They told me they can't make the delivery. I offered to fetch the bed and their response was "does that mean you want your money back". Ultimately at 3pm I drove to warehouse and picked the bed up myself at my own cost. When I got there, I told them I didn't have rope for the bed because it wasn't my initial responsibility to pick it up, hence the handling fee. The delivery guy told me he has a rope but he's not willing to give me for free. He will sell it for R50. He then fills out the form of my satisfaction on my behalf and tells me that "since they didn't come deliver it doesn't matter". While he said this I could smell the alcohol in his breath. This was the most pathetic display of customer care I had ever received from any form of service provider