I bought a bed there...

I bought a bed there on the 1 May 2025 for R6999 and R300 for delivery and it started sagging, on the 02 June 2025 we reported the issue and we wanted to do an exchange and add money to upgrade and choose another one, but Restonic denied us opportunity and says there's nothing wrong with a bed we just need to rotate a bed,they will only consider the sagging when it's 4cm deep, I tried to call their Customers Care Department/ Head Office and they asked to tell the manager to escalate the issue to her Regional Manager of which I heard nothing from them till today, I tried again today to call the Customers Care Department asking their team leader and gave them a new ticket number for the complaint, tell you what I waited on the line for 45 minutes until I hang up......💔💔💔