Horrible service/ No communication.

Re: [ Ticket: ********** ] Refund I ordered a bed from sleep masters on the 16 of September & it was delivered 27th September on a Saturday. That Monday 29th September i informed them that i would like an exchange/refund on the bed as it didnt fit my new place. Till today the 18th of October 2025 I haven’t received any communication. I cannot deal with such a bad service and the inconvenience i have suffered for the past month. I want an immediate refund in order to get myself a bed from a different service provider