Horrible service from Sleepmasters

The 1 start is actually way too much. The service is horrible and the customer care consultants know. I brought a bed online 12 December 2025. Later that day I received an sms that my order would be delivered on Monday 15 December 2025. I made arrangements to have someone at home and I made arrangements to have my old bed taken to an orphanage. My bed was not delivered on Monday the 15th of December 2025. I have been sleeping on the floor since Monday. When I call they are telling me about a 5day policy. I understand that, the part I do not understand is why I was told the bed would be delivered on Monday and then no delivery and no communication after that. Call center has no answers for me. I have sent emails, made calls and posted on social media and still no delivery and no communication from sleepmasters. At this point I just hope my bed arrives before my back gives in. Horrible service, I wouldn't recommend it to anyone!