Horrible service

I have never experienced such lack of communication, incompetency and just general customer service or let me say lack of. On the 26th of November (Tuesday) I bought a bed and was told it would be delivered by Thursday or Friday of that week, but I will get an SMS confirmation. Really that same day I got 2 smses, one with the order number and one with the delivery reference stating the bed will be delivered by the 5th of December. That was 9 days from date of purchase, but what could I do. 5th of December came and NO delivery, the following morning I called there customer care and after trying more than 4 time's 2 hours later finally got answered. Provided them with the delivery reference and the lady said this number does not exist. I gave her the number again, nothing and I asked what does this mean, she said "they may have sent me an SMS without completing the order" She further stated she will log a complaint for me and I should expect a call from the warehouse. I asked when will that be, she said"I do not know" I than contacted the store in Motherwell were I purchased the item. Khanyisa the consultant that helped me answered and said the warehouse did not have stock of the item and willing to give me the one in store, but I had already paid for the delivery to the company and could not cancel the order. I than called the customer care again and the lady confirmed that they do not keep stock in the store and Khanyisa was probably referring to the display bed, so I should pay R6500 for a display bed??? She further stated that the complaint was submitted and I should wait for a call from the warehouse. When will that be" I can not confirm" I am so frustrated and confused, I'm asking myself if the consultant placed my order? Why would they send me a reference that was not legit? Will I ever get a call? Did I just give away R6500?