HORRIBLE customer service

HORRIBLE 1st time Customer Experience with the quality of the beds as well as the after service. It has been 4 months trying to exchange my bed set. when I finally thought that they got it right I opted to choose a different bed set altogether , 3 weeks ago and to this day I am told they will call me this week. it has been like this FOR FOUR Months !!!No one seems to want to take accountability for this and I want my bed delivered or my money back, I don't have a week to wait !