Gatvol of the terrible service

<p>Last month i bought a bed from Sleepmasters in Walmer, Port Elizabeth. Took delivery of the bed the same day, which was a Friday. Used the bed Friday night and it was very noisy. You could hear the springs being compressed when laying or sitting on the bed. While sleeping on the bed you could also hear the springs popping back into it's decompressed form. Anyway, this happened eveytime we used the bed. The following Tuesday I complained to the store manager and she said it will be sorted out. She logged some call to the "supplier" in JHB. They then called me, asked me to go home and check the bed to see where the problem is, the matress or the base. </p> <p> </p> <p>This really upset me because I had told the store manager exactly what the problem with the bed was. Then the "supplier" wanted me to take pictures of the bed and send it to them. What for? It's a brand new bed. All I wanted was for it to be exchanged. </p> <p> </p> <p>I then called the store manager again, she told me not to worry about the supplier, she will handle the situation with them and the bed will be exchanged. She then calls me a few days later to say they cannot exchange the bed because I did not want to answer the "supplier's" questions. What the %&*@ for ?! Am I retailer? Why should I deal the supplier? And why was I told "not to worry about the supplier, it will be sorted out"? </p> <p> </p> <p>But wait, there's more! I then got hold of the Sleepmasters Area Manager(I'm doing my best not to name and shame) and he said he will sort it out with the store manager. Cool. Store manager calls me last week Monday to say the supplier will call me shortly to sort it out and asked if I could please cooperate with them. I told her it's fine because I just want the damn bed exchanged already. Today is Wednesday, 9 days later and guess what. No one has called me yet. So surprising.</p> <p> </p> <p>I made the store manager aware of the situation within 7 days of purchasing the bed. They should've exchanged it immediately because it's an out-of-box problem. </p> <p> </p> <p>Sleepmasters - "Best and fastest service when taking your money. Non-existant after-sales service."</p> <p>DO NOT BUY ANYTHING FROM THEM!</p> <p> </p>