Frustrated custmer

We purchased a bed from Sleepmasters in August 2025, and from the very first month it has been nothing but a problem. The bed produces a loud screeching noise, which we reported in November 2025 under reference number S384206. You replaced the base, yet the exact same issue returned in less than a month—clearly indicating the product is defective. We reported it again, and Sleepmasters supposedly escalated it to the supplier in January 2026 under references S378780 and S378781. It is now months later, and we are still waiting for a proper resolution. This level of delay is completely unacceptable. We have paid a significant amount of money for what has proven to be an inferior, sub‑standard product. At this point, we will not tolerate any further excuses, delays, or temporary fixes. We are demanding that you collect this faulty bed immediately and issue a full refund without further delay. The ongoing lack of action and accountability from your side is extremely frustrating and unprofessional, and it is unacceptable for a company of your size to treat customers this way. We expect an immediate resolution.