FIRTS AND LAST TIME TO PURCHASES AT SLEEP MASTER

I bought a Cozy Nights Bishop 137cm base set from Sleep master Atlantis in November 2018. After a weeks the bed needed to be replaced because the base was broken, which they did ASAP. After a month I had to replace the bed again as the matrass was making a noise, which I had to struggle to exchange but eventually did. So now I sit with the same problem. I'm extremely frustrated!!! I contact their sleepmasterlivechat department and spoke to Sheldon who advised me to send my information to them to log a complaint on my behalf which I did. My last e-mail was from Kenneth to say the complained was logged and I never heard of them again. I keep on e-mailing them but no one replies. I'm extremely disappointed at the treatment I received from sleep master. The consultant at the branch in Atlantis was very helpful but she can only do so much. I want my money back to buy a bed from another store. I have to sleep on a uncomfortable bed every night and that ****es me off even more.