Faulty Edblo mattress

I have a faulty Edblo mattress and this is the second mattress with in 2 years.

I logged a complaint on 05/11/2020, without inspection or finding out what the issue is with the bed they advised me that I would have to pay R1092 to repair the bed. When questioned why, the customer service agent told me to go to sleep masters South Gate branch where I purchased the bed to find out why.

When I got to Sleepmasters Southgate l the teller basically told me that the reason why I need to pay was because it’s in warranty, when I told her that it’s the same quality manufacturing fault as the first complaint she advised me that the Queen size bed I bought was meant for the weight of a child.

Customer service is just as poor as the quality of the mattress