Faulty Bed

Good Day I am highly disappointed with the service I got from you. My mother bought a Restonic bed from Sleepmasters on the 8th of October 2024. She then went to the store to log a complain as the bed was no longer in good shape the mattress is totally out of shape and the base looks very old and makes funny noise. We were then advised by Sihle the consultant to contact head office meanwhile she logged the complaint on her side as well and I did call the head office as advised. On the 24th of November 2024 I was then advised to take pictures and send them on WhatsApp. 3 weeks later I then went to the store to follow up. I was advised by Sihle to contact Simone as she is the one who must approve for the refund. I contacted Simone and she advised that she knows nothing about my complaint I should call her ****orker Faith who advised that she also doesn’t know anything about this matter and gave me a number to call. I then called the number she provided, and I was advised that they also know nothing about this I must go back to the store they are the people who should assist me. Honestly, I am tired of being sent from pillar to post all I want now is my money as no one is willing to assist me and I am not happy with the service I am getting from you. Also, the attitude I get from Sihle every time I go to the store to enquire about this isn’t nice. I bought this bed cash it’s not like I took it on credit even if I did take it on credit, is this how a paying customer should be treated honestly? I want nothing to do with you anymore all I want is my money and for you to come and collect you bed that’s all