FALSE MARKETING AND CUSTOMER MISLEADING

I bought a bed in June 2020, I was told that the bed has 10 years guarantee and that if I encounter any dissatisfaction I could contact a Sleepmasters store the bed would be changed instantly. I have been sending emails reporting that I have developed back pains since the bed came and when am away from home I don't get any back issues. The story changed when I got to the store, a report was compiled and a lady at Southgate Sleepmasters called the call center to log the call, I was given a reference number and promised that within 24hrs I would be called for inspection of the bed. It has been more than 3 weeks now and nothing has happened. I bought the bed cash it is still under the 12 month store guarantee and 10 year manufacturer guarantee and I am sitting with a health hazard that could mean permanent health issue.