Extremely bad customer service

am writing to formally lodge a complaint regarding a Restonic bed purchased from your establishment. The bed was laybyed and fully paid for in July 2023 at Alex mall, with delivery scheduled for July 25th of the same year.

However, my satisfaction with the product was short-lived, as I began to notice significant sagging in the bed by October. This issue prompted me to visit your store on November 29th to register my complaint. I spoke with Patrick Skhosana, who assured me that he would inform Restonic of the situation and that they would contact me within a week. Unfortunately, no follow-up was made.

Subsequently, in December, I revisited your store to inquire about the progress of my complaint. Mr. Skhosana informed me that Restonic was closed for the December holidays and that my query would not be attended to until January. Despite my request for a reference number to track the complaint, Mr. Skhosana refused, stating that I would receive it in January upon their return.

Regrettably, January came and went without any communication from your end. In February, I once again approached Mr. Skhosana, who promised a response within a week. However, as of now, I have yet to receive any communication regarding the resolution of my query.

I am deeply disappointed with the level of service provided by Sleepmasters. It is evident that there are significant shortcomings in staff training regarding customer service and issue resolution. The lack of follow-up, communication, and accountability in handling my complaint has resulted in a frustrating experience for me as a customer.

I expect prompt action to address this matter and a satisfactory resolution to be provided without further delay. Additionally, I request that a formal apology be issued for the inconvenience and frustration caused.

I trust that you will take this complaint seriously and implement measures to prevent similar occurrences in the future.

Sincerely, Tshepiso Lekgau ***