Enough is Enough – Sleepmasters’ Online LayBuy System Is a Nightmare!

I entered into an online laybuy with Sleepmasters on the 30th of June 2025 for two beds and have been making regular payments via their online portal. On the 1st of September, I paid R1000 but mistakenly used the wrong account reference. Despite this, my ID number was clearly included in the payment reference.

On the 12th of September, I received an updated statement that excluded this payment. That’s when the nightmare started. I attempted to reach out via the email addresses Sleepmasters themselves provide for queries — every single email bounced back as “address not found.”

Left with no choice, I called the call centre. The consultant told me that the official payment receipt they send after every transaction was not enough “evidence” and insisted I go to my bank for a proof of payment. I did exactly that and sent it through on the 22nd of September. Since then? Absolute silence. No feedback. No updated statement. No progress.

I am fed up with this useless system and the complete lack of customer service. I am trying to make my final payment so I can get delivery, but Sleepmasters is making this impossible. At this point, I am ready to demand a full refund and take my business elsewhere.

Consumers deserve better than this!