Don't Support Sleepmaster

I called Sleepmaster's customer care number and spoke to a lady. I requested to speak to her supervisor, but my request was denied. I informed them that if they did not let me speak to the supervisor, I would post a complaint on Hello Peter.

I have been waiting for my bed, worth 25,000 Rand, for 6 weeks. Additionally, we ordered a headboard from Sleepmaster, and we have been waiting until today for the headboard to be made. They also ordered the wrong bed. We asked for a plush sage mattress, but they delivered a firm sage mattress from Sealy Posturepedic. This is totally unacceptable. When we phoned to inform them that the mattress was firm, they said that sometimes the wrong label is put on the bed. I asked how that could happen. Eventually, they accepted their mistake, acknowledging that the bed is actually a firm mattress.

We have been waiting since June 13, 2024, for the bed, and we still do not have the bed or the headboard. Now, they want us to wait another week for delivery, which is supposed to happen on Wednesday. As an inconvenience, they are offering us pillows.

This is totally unacceptable from Sleepmaster. I would like to complain on Hello Peter and let everyone know about my completely unsatisfactory experience.

Now, the bed was supposed to be delivered today on the 06/08/24, and their one manager said I must please give them my ID in order to release the bed from the warehouse. But they won't be able to deliver it today but tomorrow, while other clients' beds went out for delivery today.

Please do not support Sleepmaster. Thank you.