Don't buy at Sleepmasters!!

I experienced terribly bad customer service from Sleepmasters Company. On 10 January 2022 I ordered and paid in cash at Sleepmasters Centurion Branch for a Sertapedic Athena 137 cm bed as well as delivery for my aged mother, to be delivered to her old age home in Carolina, Mpumalanga. I was assured by the sales manager, Margaret, that it would take 15 -18 business day to deliver the bed from the factory to the old age home. When I contacted the branch again on Monday 31 January I was informed that they would deliver either that coming Wednesday (2nd Feb) or the Friday (4th Feb.) When I phoned the Friday I was told they aim for the Monday (7th.) (Sleepmasters constantly postponed the so called delivery date without even notifying me at all. If I didn't phone them I would have heard nothing.) When I phoned the branch on Monday the lady was clueless to what is happening. I need to get a delivery date beforhand due to arrangements that need to be made at the Gate of the Old Age Home as they have strict Covid19 measures currently for the residents there. When I phoned the next day I was told the bed was taken to Nelspruit branch/warehouse, not Ermelo as I was originally told. But Ermelo is geographically the closest branch to Carolina, the delivery point. I looked up the Nelspruit branch number and was told by Sanmaria the manager in Nelspruit that she doesn't know about the order but the bed may be at the warehouse a few kms from there but she wasn't sure. She called me back and told me the order/delivery was cancelled. (I must commend Sanmaria though as she was very friendly, co-operative and helpful.) Now why on earth would the order be cancelled without my knowledge or request...??? I sent an email to sleepmasters Customer Information Centre in Sandton and I received reply on Tuesday 8 Feb that said the bed was delivered on the 27-01-222 and invoiced on the 31-01-2022. But this is totally untrue. No bed was delivered on that date.!! Today after I emailed and told them I received no response to my emails I receive an email stating that delivery is delayed and scheduled for the 25-02-2022. This not acceptable and without any reason given as to what went wrong. I asked Margaret on the 7th for their regional manager, Sonja Fouche's cell phone number, but I was told they are not allowed to give that number to clients. I repeatedly asked Margaret to ask Sonja to phone me then which Margaret did, but up to today I haven't heard from Sonja at all. That is just pathetic..!! So in short I am extremely disappointed with Sleepmasters' Client service and I won't recommend them to anybody.