Do yourself a favour and do not buy a bed at this place

I’d recommend anyone who appreciates proper customer service not to buy from sleepmasters. I went into the store saying I need a medium bed for back issues. The salesperson was so pushy recommending the plush even though I said it’s too soft, they insisted we can exchange if not happy. A week later we had to exchange and after i asked again for a medium, the same person gave us a firm. I called the next morning to complain and the salesperson said they know it’s uncomfortable. I then asked for a refund and they said sure and they would collect the bed when I receive the refund. Only to get told two weeks later by another manager that they need the bed first. They collect the bed and another four days later I still haven’t received my refund. Every time they tell me it was already paid or there’s a technical issue or my refund is one of two that has a hold up. Who the **** is holding it up? The internet police? This place is one excuse after another with no actual knowledge of what they selling or what’s best for customer. I have a slipped disc and even this they didn’t give a **** about. I’m still waiting on my refund. They refuse to send proof of payment. Bunch of lying *******. I am beyond ****ed off and so tired of horrible customer service