1 reviews | Active since Jun 2024
Dissappointed customer
I purchased a cloud nine bed from sleepmasters ballito on 11th September 2025. The bed was not comfortable and resulted in body and spinal pains. Complained to the store manager in person within the return policy period to have the bed returned and my refund processed. I have not recieved any feedback from the store despite numerous calls to them. Also telephonically contacted the head office on numerous occasions to escallate this issue. They made commitments to have the issue resolved but to date no progress. Made a call today to the store but store manager was not available but was promised they will contact me. An hour as passed and no call received as yet. Absolutely terrible after sales service. Total dissappointed with my purchase and the poor feedback and treatment I have received from Sleepmasters.
Absolutely disappointing and terrible service from sleepmasters ballito.
Also to note that never agree to have your delivery cost paid in cash to the inhouse transporter but rather pay the store and have this reflected on your invoice. We were asked to pay the delivery guy cash which we did after the bed was delivered. By agreeing to this you are automatically nominating the deliver guy as your rep to pickup and deliver and sleepmaster automatically reliquishes responsiblity for damages during transportation. By agreeing you waiver your rights for sleepmaster to deliver the goods. Sleepmaster ballito store did not make us aware of this which to me is *****ulent. I believe they are running their own internal *****ulent delivery ****.
Absolutely disappointing and terrible service from sleepmasters ballito.
Also to note that never agree to have your delivery cost paid in cash to the inhouse transporter but rather pay the store and have this reflected on your invoice. We were asked to pay the delivery guy cash which we did after the bed was delivered. By agreeing to this you are automatically nominating the deliver guy as your rep to pickup and deliver and sleepmaster automatically reliquishes responsiblity for damages during transportation. By agreeing you waiver your rights for sleepmaster to deliver the goods. Sleepmaster ballito store did not make us aware of this which to me is *****ulent. I believe they are running their own internal *****ulent delivery ****.
It is frustrating that sleepmasters customercare service is so disappointing and delayed.
It is frustrating that sleepmasters customercare service is so disappointing and delayed.