Dishonesty/misleading adverti*****t & extremely poor customer service

- I have received extremely poor customer service from Nomvula(Sleepmasters-Middestad-Pretoria), as well as experiencing dishonesty in her dealings. - The above-mentioned item caught my eye when I was doing window shopping for the third time, especially the solid design and structure of the base which contributed to my final decision. To my dismay, upon collection Nomvula had not inspected the item together with the collectors to confirm that all was in good order- as she had promised and there was no delivery sheet signed. And within less than 24 hours I realized then informed her that the base was not the one I had bought and that the mattress was teared and had scratches. Didn't look at all brand new. I provided her with photos as well. She ignored me. Didn't come back to me.

After one or two days I followed up. And she promised to give me the correct base saying that the one I bought is out of stock and the shop doesn't make it anymore. I was surprised that a Manager would let me buy something that's been discontinued and even go as far as sending me the wrong thing without saying anything. I am certain that here my consumer rights have been violated in some way. She said she would take it from the floor yet I had paid for a brand new bed. And she hasn't tried to attend the other issue of teared areas on the mattress. Completely ignored the issue. On Saturday she confirmed that the driver was on his way to deliver the correct base. To my further disappointment , the base is not correct; it is not fitting and not proportional to the mattress. I am not a bed expert but I am almost certain that this is for a smaller bed/double bed. I tried to speak to the driver who was pressuring and convincing me that the base is correct thus emphasizing that we are wasting his time as he is about to knock off and in a rush to go and binge drink for the weekend and doesn't want to miss his alcohol because of me and my problems. The guy ended up getting violent, threatening, harassing and insulting us and imposing that the base is correct. We promised to call the cops but he wouldn't barge. The caretaker had to intervene and promised to call the cops if he didn't leave the premises. There is a broken bedroom door from the driver's forceful entrance and we would like to know how we should deal with this.

When Nomvula called I told her for the second time that I wish to communicate with the Head Office directly and for the matter to be handled by them ONLY because of the broken trust. She said she would give me a full refund in exchange of her stock. As much as I hate seeing this consumer-supplier relationship come to an end, I would really love for this to be finalized urgently so we may part ways. I need to replace the bed urgently. I was really humiliated today when she brought the police to our complex meanwhile I thought I would be hearing from the Head Office.

Looking forward to hearing from you.

Thank you.

Kindest regards,