DISGUSTING SERVICE FROM RESTONIC/SLEEPMASTERS

Bought a 3/4" mattress and base set from SleepMasters in June 2024. Within a month the mattress had collapsed in the middle. Contacted Londiwe at SleepMasters at South Coast Mall and explained the problem to her. She logged a call with Restonic. Between airing their dirty laundry and blaming each other, we finally received a new mattress and base set on 20/9/2024. Refer original invoice number ***. Second invoice number the same number was used. The faulty mattress/base set was taken back to Restonic. As you can read between the lines, it took weeks and weeks before the bed was replaced. We paid in money for an upgrade, as we did not want the same bed again. Not even a month later, the same thing happened to the upgraded mattress//base set. The complaint was again logged with Londiwe from SleepMasters at South Coast Mall. Firstly, we were told the complaint was rejected on WhatsApp. Responded there is no way we will accept this rejection as the bed was not even a month in use. Eventually I received a call from a lady at Restonic. Can't remember her name, but it was the same lady who assisted the first time. She informed me that one of their reps (Indian gentleman) would contact us to set up an appointment to view the mattress and would take it from there. It has been two weeks with no follow-up from Restonic. They keep on telling us they will contact us, but all lies! I am now reverting to HelloPeter.com for assistance in this regard. What really is terrible, is that this bed is for my mother who turned 90 today (13/11/2024) She weighs 58KG's so there is no way that she can damage both beds within months apart. We don't want a bed from Restonic, as there is no faith and trust in them. As far as I am concerned, we received two sun-standard beds from them. We are demanding a full refund between Restonic and SleepMasters to the value of R6499.00. We were warned it could take up to 7 weeks for a refund, but this is not acceptable. We want a full refund within a week, as we need to purchase another bed from a reputable mattress/base manufacturer who actually cares about their customers.