Disgusting delivery service and customer service

I am writing to express my dissatisfaction with the delivery service I received on March 4th. I had been in contact with your customer service agents on Friday regarding a delivery scheduled for Saturday.

I contacted the call center on Wednesday to explain my availability for delivery. Due to work commitments, I am unable to receive deliveries during the week. I worked till 3:30 pm every day except Friday, and I worked until 2:00 PM on Friday. I informed the consultant that I would prefer a delivery on Friday or Saturday, as I am available all day on Saturday.

Despite my efforts, I received an SMS message on Friday morning informing me that my delivery had been scheduled for Monday 10 March 2025. I was confused as I had contacted the call center on Wednesday to receive a delivery on Saturday. This resulted in a series of back-and-forth conversations with the consultant. The consultant repeatedly ignored my requests to speak to a manager and was offered an email address for communication this would lead to a delay in communication as this as an urgent matter.

I expressed my frustration and emphasized that I am not willing to accept a delay in my order or I would like a refund to go in store to purchase the bed I was then informed it would take 21 days for my money to be refunded. I had already paid for the bed and was still waiting for delivery. The consultant continued to ignore my requests and eventually terminated the call.

I attempted to contact the consultant again in the afternoon, he again attempted to transfer me to a manager, but he also terminated the call. I contacted the call center again in the evening, and I was finally informed that my delivery would be delivered on Saturday, March 8th. I waited all day on Saturday but still did not receive the delivery.

I am deeply disappointed with the service I received from your company. I will not be doing any further business with you and will request a full refund for the bed.