Disappointing Experience with Sleep Masters

Rating: 1/5 stars

I'm extremely disappointed with my experience with Sleep Masters. I purchased a bed on September 1st and was told it would be delivered on Thursday, the 4th. However, due to their system's error, the wrong address was used despite me entering the correct one. When I called to rectify the issue, I received conflicting information from different representatives.

Mongezi Ngozo was the only one who seemed willing to help, but even then, the communication was inconsistent. When I tried to escalate the issue to Manager Louisa Baloi, she refused to speak with me over the phone and ignored my emails until I "put pressure" on her. Despite sending follow-up emails, including to Mongezi and Louisa, I still haven't received a response or any update on my delivery.

The bed was supposed to be delivered today, but I heard nothing from the driver or anyone else. Calling the call center has been futile. The lack of communication, organization, and customer service is appalling. Unless they seriously improve, I'd advise others to look elsewhere.

One star is even generous for the frustration they've caused me. And still haven’t received my order!!!