1 reviews | Active since Feb 2019
Disappointed with Sleepmasters/JD Group/Pepkor Lifestyle.
I bought a bed and paid in full at Jubilee Crossing on the 05th February 25, they promised 24 to 48 hours turnaround time. Friday 07th Feb I called to check on the time the bed will be delivered, then I was told their warehouse is doing a stock count. The report was that the delivery will be done on the 10th. Come the 10th they told me that the bed will be delivered on the 19th of February. Then Thursday the 13th I got a text saying the bed will be delivered on the 17th Feb after I called the store and the JD Group customer center countless times. Today the 17th Feb, I called in the morning before I started work, then they said the bed will be delivered during the course of the day, at 16:00 I called the call center as I was getting concerned and I spoke to a lady called Mapula, when I asked her the whereabouts of my bed because it's starting to raining and she told me to talk to the person that told me that the bed will be delivered. I am disappointed and really not happy with such treatment from Sleepmasters/JD Group/Pepkor Lifestyle.
