Disappointed in the Lack of Customer Support

If I could give zero stars, I would. I emailed on 30 May about a Sealy mattress I purchased in 2021, which is now causing me severe back pain so much so that I’m currently sleeping on the couch. Verdi from Sealy responded promptly, but since I bought the mattress at Sleepmasters, the complaint had to be escalated through them. Despite multiple follow-ups, I have yet to receive a response from Sleepmasters.

It’s incredibly disappointing. I chose Sealy because I believed I was investing in quality, but instead, I’m left in pain and ignored. No one seems to care.