Disappointed

Purchasing online should be made convenient and Hassle free, well that’s what I thought sleepmaster was all about when they nicely put it on their website, little did I know that I had to go through mountains to get the product I ordered and paid for. I ordered and paid for a bedroom suite, the next day I realized that that bedroom suite was just a headboard and two pedestal, no bed, I immediately called to correct the my error, they assisted with the correction, took a week but I was patient so I didn’t mind, on Friday the 11th one of the consultant called me regarding the new order for the base set and sent me the banking details to pay the additional amount for the base set, funds were paid on Monday and proof of payment sent on the same day, I received confirmation that my order would be delivered on Friday the 18th, to my shock I left work to meet the delivery guys,they brought the cancelled order. As disappointed as I was I called to find out what went wrong and when can I get my bed, someone sent the cancelled order and now I’m left with no bed for yet another weekend, I’m being told about next Monday and not that I’m getting my bed but that they will conduct an investigation, that time I should just carry on waiting patiently for investigation and processes, this would be the third week, which goes against their 3 to 10 working days delivery depending on the payment made. I don’t understand why should I suffer when I paid for the product, I would understand if half payment was done, but full payment was made and proof of payment was sent, why should I suffer and wait three weeks for a bed. I was ready to compliment the service but after today’s inconvenience I think not.