Delivers damaged goods and then refuses to refund or replace the goods

I ordered a Headboard from SleepMasters when it was delivered it was received damaged. I took photos and called the store immediately and was told to email them the photos and they would log a replacement/refund for me. This was in July as of December 12 2024 I am still trying to get it refunded or replaced and every attempt SleepMasters makes a new excuse as to why they can't help me and that I have to contact yet a different person. At this point I am considering legal action.