********** Customer Experience

I ordered a new bed (order number ***) via the online channel on 9 December 2024, it is now 17 December 2024 but still no bed has arrived. The ***line is not being answered at all, there's a 30 min call waiting time, therafter the call gets cut. I emailed *** but no sense of urgency. I will open a case of ***** and revert to the Consumer Ombud followed by a formal complaint to the Group CEO Pieter Erasmus