Complaint

I bought a bed set online at sleepmasters on the 24th of December 2022. My order number is ***. I was sent an sms that delivery will be done on the 30th of December 2022 but no one pitched. This has been ongoing since then they keep on changing delivery dates but never deliver. I tried calling their customer sales centre for refund but I’m always taken pillar to post with no solution. Below are all the delivery dates which they were no show.

Hi Mercia Marimi. We will be delivering your Sleepmasters order on the 2022-12-30. Someone needs to be available for receipt. To change the date, you can call Customer Service on (***). ***

Hi Mercia Marimi. We will be delivering your Sleepmasters order on the 2023-01-09. Someone needs to be available for receipt. To change the date, you can call Customer Service on (***). ***

Hi Mercia Marimi. We will be delivering your Sleepmasters order on the 2023-01-12. Someone needs to be available for receipt. To change the date, you can call Customer Service on (***). ***